FAQ / Frequently Asked Questions

Mimpi brings ​​a solution so consumers don’t need to deal with the uncertainty of buying a new mattress.

Will I like my mattress or not is the most common question mattress buyers have in mind when they visit a traditional store.

It is impossible to know weather you will like your mattress or not when you can only touch or sit on it in a store. To really know if you will like your mattress you need to sleep on it for at least a few weeks! That is why Mimpi offers you a 100-nights free trial. You can buy your mattress online and you will get all your money back if you decide to return it!

Mimpi communicates clearly about their products on their website and cuts out the middle man so they don’t have to pay commissions to sales people or to rent an expensive shop. The money Mimpi saves this way is invested to buy premium materials to use in the mattresses. Because we only sell online, we can cut prices to 1/3 of the sales price of similar premium mattresses sold in traditional stores.

OUR PROMISE

Buy our product  and get a risk-free, 100-nights free trial when you buy our product. If you don’t love it, ship it back for a 100 % refund.

How it works

  1. Unbox and jump in bed. It takes time to get to know our products so play, sleep and dream with our products for up to 100 nights before you give your final verdict.
  2. Don’t like it? Let us know and contact our customer service team to organise a hassle-free return.
  3. Send it back, we’ll organise the pick up for your return.
  4. We’ll refund every cent once we’ve received your return. We commit to give you a full refund!

We understand the familiar concept of a traditional retail store, but at MIMPI, we want to give you the best trial experience possible. That’s why you can try our MIMPI in the comfort of your own home, risk-free, for 100 nights to determine whether or not they are perfect for you. If they aren’t working out, you can return them for a full refund.

At MIMPI we believe in better living through better sleep for everyone: our mattresses do not have a weight limit and are designed to support all shapes and sizes.

That said, we always recommend using your mattress on a firm, flat, supportive base such as a platform bed or sturdy wooden slats (3-5 cm apart) in order to ensure its longevity.

What is the best way to see if MIMPI is right for you? Take advantage of our 100-nights free trial and sleep on your Mimpi mattress in the comfort of your own home.

Every medical condition is unique. We’ve had many MIMPI customers report a relief in back pain, but we’ve also had a few owners report no resolution of their aches and pains. Feel free to browse our reviews to find other sleepers with similar medical concerns. The only way for you to truly know is to give the MIMPI mattresses a try, and take advantage of our 100-nights free trial period.

We give you 100 nights for a reason: please use them!

We feel that in that time, you’ll be able to determine whether our products are right for you. You may need some time to adjust: your muscles need to unlearn bad habits and get acclimated to the added support that MIMPI provides.

We encourage all our customers to snooze on our mattress for at least 30 – 50 nights to evaluate the product.

SPRING VS THE MIMPI MATTRESS

You would think picking a mattress would be easy but anyone who has tried a mattress in a showroom knows it is a confusing research project.

Do you want something firm and supportive or fluffy as a cloud? Choosing the right mattress material and construction, can make all the difference how you sleep.

SPRING MATTRESS

Spring mattresses are old school: people often inherit these mattresses from their parents so they stay in the family for too long. The way they work is simple: springs press back against the weight applied to them distributing weight and providing support. The internal metal coils can have different shapes, sizes, weights, and varieties, and are encased in upholstery or foam. More modern spring mattresses have evolved to feature “micro-springs” and “gel-wrapped coils.” This may sound fancy, but they effectively work the same way.

Things to consider:

  • Wear and tear becomes evident quickly, making them feel lumpy and uneven. This can negatively affect your sleep within the first couple years of owning the mattress.
  • Even the most innovative springs can develop uncomfortable pressure points since they apply the same amount of pressure to the heavier parts of your body as your more sensitive spots.
  • Isolating movement is nearly impossible, so you’ll always feel (and likely hear) your partner getting up in the middle of the night.
  • On the whole, spring mattresses often lack the even and balanced experience that something foam can provide.
  • Consumers often find themselves purchasing an additional comfort layer for added softness only a couple years into owning the mattress.

THE MIMPI DIFFERENCE

In our design process we experimented with hundreds of materials on the market and considered the benefits and disadvantages of each. However, settling on one single option wouldn’t give us all the qualities we wanted in a mattress: amazing comfort and support, temperature stability, and long-term durability. Instead of using an imperfect material, MIMPI designed a mattress with a blend of materials to achieve the best of all worlds. The top comfort layer emulates the bounciness of the springs, while our memory foam layer underneath supports you through the night. Best of all, it keeps you cool while most foam mattresses sleep hot.

MIMPI feels unlike anything on the market: it’s both soft and cushy, while also providing excellent support and staying cool all night. Best of all, it’s built to last (and comes standard with 10-year warranty.)

MIMPI is the perfect mattress for everyone.

In one word: honesty.

On mimpi.co.id our goal is to provide an authentic portrayal of ordering and sleeping on our products from the point of view of the customer. We ask our customers to rate our products on a scale of one to five. We don’t edit, block, or censor any of the reviews.

The MIMPI reviews go further: in addition to a one to five rating, we ask customers their age and location, if they share the bed with a partner, and allow them to input how many hours of sleep they get per night. It adds some additional context to their experience, so potential customers can read the reviews of a similar sleeper.

The only way to know if our products are right for you is to take advantage of our 100-nights free trial and sleep on it yourself. If you don’t love them, we’ll give you a full refund.

The MIMPI is available in all custom sizes. Prices are on request.

MIMPI mattresses are covered by a 10-years limited warranty. In short, we’ll either repair any issue causing the mattress an indent . We also cover any physical flaw in the mattress that causes our latex or foam layers to split or crack despite normal usage and proper handling.

Should any of these issues arise please contact our customer suppler team for help!

MIMPI ORIGINAL and MIMPI LUXURY are 25 cm high.

MIMPI mattresses do not contain any flame retardant chemicals. Our flame retardant is a proprietary woven silica sock that’s just under the cover. In the event of a fire, the sock melts on itself and suffocates the oxygen needed for the fire to burn.

Any new product can have a mild scent upon unboxing. Should your MIMPI mattress have a scent, it will dissipate in a few hours in a well-ventilated room.

MIMPI mattresses provide more movement isolation than a traditional spring mattress — some customers have even said their MIMPI saved their marriage! We don’t suggest jumping on the bed with a glass of red wine on the other side, but we designed the sleep surface to strike a perfect balance between motion isolation and a comfortable bounce. If your partner is more than 15 cm away, you won’t feel or hear his or her tosses and turns.

MIMPI mattresses are intended for permanent use. Once out of the box, a mattress will not recompress back in or roll up like an airbed. If you aren’t using a MIMPI as your primary mattress, we recommend storing it fully opened, on the floor. It can also be temporarily stored on its side.

MIMPI mattresses are not designed to form a hole — in fact, all the foam we use retains bounce and remains supportive night after night, so there won’t be a valley like other mattresses. To ensure that your MIMPI mattress performs as it should, we just ask that you set it up on a firm, flat surface. Still concerned? It’s actually covered in our 10-year warranty.

MIMPI mattresses are specifically designed to sleep cool. We put a lot of R&D into how MIMPI performs throughout the night.

Our mattresses use breathable natural latex on top to offset the memory foam layered beneath it. This construction helps keep things nice and breezy and extremely comfortable.

You can start snoozing right away! Our design completely omits harmful chemicals, so you can rest easy on your MIMPI mattress. Like any new product that’s been in a box, there might be a mild scent at first, so feel free to wait a couple of hours for this to dissipate.

Each customer is entitled to one 100-nights free trial per mattress. If a mattress is returned, that customer or shipping address will not be eligible for additional 100-night trials.

We currently sell our products in Indonesia. Our team is currently working on bringing the MIMPI experience to Singapore and Malaysia for our international customers!

For the latest updates, we’d suggest you sign up for our newsletter and start following our social media accounts so you can be the first to know when we start shipping to your country.

With any foam mattress, you want as much firm support directly applied to the mattress as possible. Therefore, a simple metal frame with thin support beams will not hold up very well, but one with unyielding, thick wooden slats will work fine. If you are considering using a metal frame, we suggest placing a piece of plywood on the top of the metal to close up the unsupported surface.

If you have any questions about a specific setup, our Customer Experience team is ready to help.

As long as your sheets are compatible with a 25-cm high mattress, your sheets will absolutely fit on any MIMPI!

The type of support that sits under your MIMPI is just as important as the different layers of foam. It can ultimately affect the lifespan and performance of the mattress.

The best option for your MIMPI is a firm platform base or a slatted base with unyielding slats thick enough to support the mattress: the general rule is the firmer, the flatter, the better. The floor is the cheapest option, a flat wooden frame the recommended option.

Our foam mattresses are not designed to be used in sofa beds. Repeated folding will cause long term damage to the materials.

Once you take your mattress out of the box, it will expand and be ready to sleep on within minutes. In some cases it might take up to 24 H to expand 100 % to its original size.

We want to see you capture the magic! Document the process in an unboxing video and tag us in it @mimpisleep

All MIMPI mattresses come with a 10-year warranty and an open line to our dedicated customer experience team. They work tirelessly to make sure every customer is sleeping soundly on their MIMPI mattress.

A MIMPI mattress will always remain just as comfortable as the day you unboxed it. Our thoughtfully designed four-layer construction ensures that your MIMPI will retain it’s shape and support.

Q1: So how do the special blends of foam keep the mattress comfortable over the long term?

Unlike springs, which tend to breakdown quickly with compression, our foams are designed to keep you comfortable and relaxed throughout the years. Our layers result in a durable, comfortable, and supportive product from the moment you hop into your bed. Since we’re all about breakfast metaphors: it’s like a perfect mattress and everyone loves perfect.

Q2: You guys are only two years old? How can you possibly know it’ll last as long as 10 years?

We did a roll test which is the recognized international industry standard for durability, firmness retention, and surface deformation. We’ll tell you what it really means: there are two stress tests on the mattress.

In the first test, a 240-pound roller was pressed into the mattress and rolled back and forth 100,000 times to simulate 10 years of use. In the second test, we applied a 230-pound load to the mattress at 100 cycles per minute, which is about the same as seven people jumping on your bed. After the MIMPI passed each test with flying colors, we backed the mattress with a 10-year warranty to make sure you feel as confident about your mattress as we do.

MIMPI mattresses can stay in the box for up to 10 weeks before their structural integrity is affected. Please note that the 100-night trial starts from the night you receive your MIMPI, not from the night you start sleeping on them!

Conventional wisdom states you should replace your mattress once every 10 years. Of course, this number is dependent on how often you use the mattress and how well you care for it, but it’s a good rule of thumb for your primary bed’s lifecycle.

Here are two reasons why we advise not keeping it longer than 10 years. Over time, natural materials accumulate in the mattress, eventually degrading the foam. Additionally, sleeping in the same spot repeatedly over a period of time can impact a bed’s performance. In order to guarantee a great sleep for years to come, we highly recommend considering a replacement every decade.

MIMPI mattresses are specifically designed with long-term durability and resilience in mind. Our engineers and designers were tired of purchasing expensive mattresses only to find the foam or springs unsupportive after a few short years. So we set out to layer foam in an innovative way.

It’s important to remember that any mattress should last at least 8 years. If you’ve been sleeping on a bed for a short time, and it’s already sagging or giving you back pain — you probably don’t have a high-quality mattress. The great thing about MIMPI mattresses is that our warranty covers a full 10 years, so you’re guaranteed to have restful, rejuvenating sleep year after year.

To extend the lifecycle of your mattress, it’s also important to take proper care of it.

For the most breathable, easy protection, we recommend a mattress protector. Putting a fitted sheet on top of your mattress will keep it clean if you aren’t interested in a protector, but it won’t prevent spills or leaks from seeping into the foam.

If you have to wash your cover, we don’t recommend machine washing it, as the cover may shrink. Instead, unzip and remove the cover and gently dab and spot clean with a mild detergent. The top part of the cover can be hand-washed cold and then air-dried, since any heat might cause the cover to shrink. Please make sure that the cleaned area is dry before zipping your cover back on and putting sheets back over the mattress! Mattress protectors can add more protection, however keep in mind that the covers may reduce breathability.

Nope! MIMPI mattresses are not designed to be flipped. The foams are strategically layered, so make sure the right side is facing up!

The MIMPI mattress is 25 cm high. The length and width of the mattresses are standard Indonesian dimensions, as listed on our website: https://www.mimpi.co.id/the-mattress

MIMPI mattresses are made in Belgium.

The MIMPI mattress is made from a special blend of four types of layers: natural latex (which provides support, cooling, and bounce), memory foam (which provides support and comfort), transition foam (which provides deep comfort through consistent weight distribution), support foam (which props up your body so you don’t sink into the bed completely). The mattress is enveloped by a custom designed and hand-sewn, zip-off cover that complements nearly any bedroom.

If you decide that your MIMPI Mattress isn’t right for you within 100 nights, please contact our customer service team and we’ll organise a pick up for you. Once we receive the mattress back at our facility, we’ll process a full refund.

We never resell a used mattress. Returned MIMPI mattresses will be donated to a local charity.

For mattresses, no need to keep the box! If you don’t want to throw the box away, it also makes an excellent storage box or playhouse for your kids.

Dream on your mattress for 100 nights from the day you receive them. This post-purchase, risk-free 100-nights trial serves as our return policy. If you decide your MIMP mattress isn’t for you, you can send it back: your original form of payment will be refunded 100 %!

Unlike traditional mattress companies, we don’t waste money on showrooms, commissioned salespeople, overstocked inventories, or excessive shipping costs. Instead, we sell our mattresses directly online and pass the savings onto you. We’re proud to offer top-tier mattresses and excellent customer service to save you time and money!

Shipping is on us – we wouldn’t have it any other way!

All MIMPI mattress sizes ship in our standard box of 51 x 51 x 102 cm.

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