Refund policy

  1. Refunds will be made 2-3 days after Mimpi receives the mattress and after inspection of the returned mattress.
  2. Refunds will go through the Midtrans system so that refunds will be made according to the original transaction method.
  3. If a Mimpi Mattress was purchased through a third-party marketplace (such as but not limited to Tokopedia, Shopee, Bli Bli, Lazada, Bukalapak, etc…) there will be a 5% merchant fee that will be charged for any returns and a refund of 95% of the total purchase price will be paid back to the customer through bank transfer. Purchases made through our own website will receive a 100% refund.